Legal Information
Welcome to the Legal Information section of the Prizewillow website. The material on this page summarises the key legal terms and obligations that govern your use of our casino resort facilities and online booking services. Our business is headquartered in Melbourne, Victoria, Australia. If anything here is unclear, feel free to write to us at {{ EMAIL }} or ring our office on +61 3 5820 1749. We suggest that you save or print a copy of this page so you can refer back to it whenever needed.
Company Details
Prizewillow trades under Prizewillow Properties Pty Ltd, an Australian-registered company whose ABN is 47 893 015 221. The principal place of business for the company is situated at 121 King Street, Melbourne, Victoria 3000, Australia. Should you need to reach us, you can send an email message to {{ EMAIL }} or simply dial +61 3 5820 1749 to speak with a member of our team.
Regulatory and Licensing Information
Our casino and gaming operations are conducted under an Australian state licence. Access to casino gaming is restricted to persons aged 18 years and over. We are committed to promoting responsible gambling and comply with all relevant regulations set by the Australian Communications and Media Authority and local state gaming authorities.
Responsible Gambling Notice
Gambling can be addictive. Play responsibly. If you or someone you know has a gambling problem, help is available 24/7 through Gambling Helpline Australia (phone 1800 858 858). Underage gambling is prohibited and will be reported to authorities. Our team members are trained to assist guests who request self-exclusion.
Data Protection and Privacy
As part of our operations, we collect and process personal data in accordance with applicable privacy laws. For detailed information about how we manage your data, including your rights under the GDPR and Australian Privacy Act, please read our full Privacy Policy.
Intellectual Property
All trademarks, logos, and proprietary materials used on this website belong to Prizewillow or their respective owners. Unauthorised use of any protected content may result in legal action. For permissions, contact our legal department.
Dispute Resolution
Any disputes arising from the use of our services shall be governed by the laws of Victoria, Australia. We encourage customers to resolve concerns by contacting our complaints team. If a satisfactory resolution cannot be reached, matters may be referred to the Victorian Commission for Gambling and Liquor Regulation or an independent ombudsman.