Privacy Policy

At Prizewillow, this Privacy Policy sets out how we manage and protect your personal details whenever you use our website and casino-resort services. We explain the type of data we gather, the reasons we process it, and the range of choices available to you over that information. Prizewillow operates from 121 King St, Melbourne VIC 3000, Australia. Should you need to reach our team, you can call +61 3 5820 1749 or write to us at any time. We suggest you read this page in full and keep a saved copy somewhere secure for your own reference.

Introduction

At Prizewillow we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have regarding your data.

Information We Collect

We collect information that you provide directly to us when you make a reservation, subscribe to our newsletter, or contact our guest services team. This may include:

  • Your full name, email address, and phone number
  • Billing and payment details
  • Dates of stay and accommodation preferences
  • Any additional requests you submit through our forms

We also automatically collect certain technical data, such as your IP address, browser type, and pages visited, to improve our website performance and user experience.

How We Use Your Information

The personal data we collect is used to provide and personalise our services, process transactions, and communicate with you about your stay. We may also use aggregated data for analytics and to enhance our marketing campaigns. We never sell your personal information to third parties.

Legal Basis and Your Rights (GDPR)

For visitors within the European Economic Area, processing of your data is based on your consent, contractual necessity, or our legitimate interests. Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, or erase your personal data, restrict processing, object to processing, and request data portability. To exercise these rights, please contact our Data Protection Officer using the contact details on our website.

Data Retention and Security

We retain your data only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. We implement appropriate technical and organisational measures, including encryption and access controls, to safeguard your information against unauthorised access or loss.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our privacy team at Prizewillow. Your trust is important to us, and we are committed to resolving any concerns in a transparent and timely manner.